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Talkspace Therapy App Reviews Plus Costs, Rates, & Customer Testimonials

by Jane Summerfield
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Even though online therapy has become popular because of the coronavirus pandemic, it was still being used a lot; but now it’s booming.

When Covid-19 hit, many therapists started moving their sessions to video.

So instead of visiting your therapist in person nowadays, you visit them online.

And it’s become safe and secure to stay connected, from the coronavirus, as well as feeling confident and secure within the walls of your own home.

Not only is the global pandemic stressful, but the economic crisis with people losing their jobs – people can’t cope – they need to connect...

...can you see why remote therapy is just continuing to boom.

Just look at the increasing numbers of apps that are suddenly appearing, and rising to the occasion.

Online therapy keeps you connected

Take TalkSpace for instance; a top online therapy app...

...it allows you to connect with a licensed therapist from the privacy of your phone, and at a cheaper cost too.

TalkSpace.com has seen a huge increase in online therapy, by as much as 65% in the last couple of months.

It will basically cost you as little as $40 a week making it quite a bit cheaper than in-person visits.

Right now, in 2020, clinical depression continues to rise monthly; it is now at epidemic proportions. 


Decades ago, it might have been what was then hardly mentioned misery that people went through to what it is today, a phenomenon that is constantly in the news.

It is affecting old and young alike, it strikes the rich and the poor, those living in the country and those in the city.

Can you believe that it is estimated that over 300 million people in the world suffer from depression, a leading global disability?

Online therapy has become so popular and needed because people are looking for help!

Everyone will take a guess at what they think is contributing to online therapy being so popular.

It might have to do with being anonymous online – making them bolder.

Somehow, away from in-person therapy sessions, people are finding the ability to discuss more intimate, personal, and important issues in a therapeutic environment online much more quickly and easier than they could in real in-person therapy.

Maybe the stigma has gone; that they don’t ‘go’ to therapy sessions anymore – they are merely talking to a ‘friend’ online!

People are confronting their fears online for the first time ever...

People are opening up greatly about very personal problems in the lives such as:

  • Childhood abuse
  • Guilty feelings about loved ones’ deaths
  • Chronic pain
  • Sexual abuse
  • Self-mutilating
  • Suicidal intentions
  • And much more! 

A lot of people admit to their online therapists that they feel more comfortable talking online than in the real-life scenarios. 

Can you see what a very powerful effect this is having?

The person who never felt comfortable enough to discuss, for instance, childhood sexual abuse, to their therapist, suddenly can online.

All it requires these days is a quick email to get a response.

Real-deal online therapy like TalkSpace comply with ethical standards

Many people are finding that teletherapy is just as effective as in-person sessions for treating a whole range of mental health disorders, including anxiety and depression


It is also the flexible nature of these services that benefit both clients and providers – naturally, it is the responsibility of the psychologists to always comply with federal and state laws.

The explosion of smartphone users has certainly created new opportunities for app-based companies...

...now they can offer more accessible and affordable therapy to millions.

But still, on the other hand, online therapy does create a bit of concern over patient privacy.

Then there are ethical and legal issues as well and lots of red tape for providers and so on.

As an individual provider, there is no business behind you looking out for your best interests.

Therapists have to check in with their professional associations and malpractice carriers as well in order to ensure that they are complying with the law and with the APA Ethics Code.

It’s no less effective than face-to-face therapy

But still, the growth in online therapy companies has grown exponentially.

Many of them offer therapy through video conferencing.

It’s become so easy and convenient to talk with a therapist in the comfort of your own home, actually wherever you are, and this is another drawcard for consumers.

There are thousands of people who are seeking therapy in this manner for the first time in their lives.

Research proves it

Research studies [1] indicate that tele-mental health is equivalent to face-to-face therapy.

Often digital interventions prove effective enough to encourage therapy patients to feel bold enough to go on and seek face-to-face therapy.

One study suggests that people suffering from eating disorders were more likely to seek face-to-face therapy after participating in a digital body-image program and working with an online coach

It turns out to be a very good step [2] in treatment for someone who might be looking for more intensive therapy.

For those who are in need of therapy; who are feeling desperate and can’t seem to access a therapist in person, that’s when video appointments can turn out to be so effective.

Online therapy services can even make the whole process of finding someone to speak to easier...

...sometimes apps expand, providing you with numbers of licensed therapists for you to choose from. 

This eliminates the need to actually go to a physical location to see a therapist.

TALKSPACE is one such online therapy app

TalkSpace is very popular; it’s a text-based therapy option, generally offering you 30-minute video therapy sessions with licensed therapists.

You get a kind of a roulette wheel of three options to choose from which you can sift through until you find a therapist whom you think will work for you.

One tester who tried TalkSpace said she found the perfect match on TalkSpace than she did on any of the other platforms...

...and she discovered that it was mostly the therapist and not the platform that really mattered most.

Four interesting things about TalkSpace

First of all, they work with people from all walks of life who are dealing with all kinds of problems.

1) TalkSpace online therapy IS actual therapy

There are licensed and vetted professionals who offer their services to clients.

TalkSpace therapists’ credentials get checked by their TalkSpace team.

Therapists get interviewed so that they can deliver maximum results to clients.

2) Your privacy is TalkSpace’s big concern

They use a combination of different security measures to store all your information as a patient.

They are dedicated to security, privacy, and safety, and they are compliant with the Health Insurance Portability and Accountability Act as well [HIPAA]

They even provide you with a choice of confidentially and you don’t have to use your real name to communicate with them either.

3) Your Needs Will be Fulfilled

Just about everyone suffers from remorse, guilt, anger, problems, and personal baggage.

But it’s only when you really take action that you can resolve the problems and improve the quality of your life.

By joining TalkSpace you get the opportunity to speak with a consultation therapist who will assess your needs and pair you up with a mental health care professional based on what their area of specialization is, and what your needs are.

When you get to chat with the therapist you will realize that there is a bright future ahead of you.

4) You can trust TalkSpace to help you:

The therapist will give you the tools needed to deal with your concerns and how to apply them.

The goal of the therapist to not to fix you but to help you move from the conflict in your life to a resolution.

They will share their knowledge and expertise with you, helping you assess your thoughts and decisions in a rational and balanced way...

...showing you how to make good choices for yourself. 

They might not be able to prescribe medication to you if you need it but will be happy to work with your psychiatrist to bring the best therapy to meet your needs.

Who thought up this amazing concept, TalkSpace?

They themselves were in need of therapy

The founders of TalkSpace are Roni and Oren Frank - “If we all shared the fact that we struggle from time to time, we would help create more visibility for these issues.”


They designed TalkSpace because they reckoned that individuals need to reach out to others for support as soon as they feel in the need – that early intervention is critical.

In doing that, comfortable spaces need to be created for them; as well as to reduce the stigma that is around mental health.

Oren is a co-founder as well as the CEO of TalkSpace. He designed TalkSpace to make therapy accessible and affordable to people all over the world.

TalkSpace has so far helped more than 500,000 clients who have connected with licensed therapists — and who previously had no access to help prior to TalkSpace.

Together with his wife, Oren founded TalkSpace in 2012.

All mental health issues need support

As a couple, Oren and Roni benefited from couples therapy earlier in their marriage.

They then launched TalkSpace with the belief that mental health care is a moral right...

...that everyone should have access to the support that psychotherapy provides whenever the need arises. 

Oren was a very successful senior marketing and advertising executive.

He was recognized as a progressive creative strategist; a leading voice in the new media-marketing world.

They realized technology could help to address the biggest barriers to mental health

Roni Frank graduated with a master’s degree in Psychoanalysis and Psychotherapy from the New York Graduate School of Psychoanalysis.

Before she and Oren founded TalkSpace, Roni was a software developer at Amdocs, a leading software and services provider.

She also has a Bachelor’s degree in Computer Science which she received in 2000 from the Interdisciplinary Center in Herzliya, Israel.

Both Roni and Oren felt passionate enough about people being able to access a professional therapist who would be a great match for them and then complete a full mental health course.

They felt this was the best and fastest way to remove the stigma and improve peoples’ lives.

It is how TalkSpace came about.

Are there people who shouldn’t use online therapy?

There are people for the support that is provided through online therapy won’t be sufficient to meet their mental health concerns.

An example of a situation where online therapy would not be a good fit would include someone who is suicidal; someone who has thoughts about harming themselves or others

Anybody who is in real life-threatening situations should seek out immediate in-person assistance and intervention.

There are many people who suffer from delusions or hallucinations, or who are currently misusing drugs or alcohol, then online therapy also would not be the best choice for them.

Don’t worry, here is what happens when you register on TalkSpace for the first time and what you can expect to experience.

The Benefits of TalkSpace

1) Easy to sign-up process

Sign up to Talkspace by just going to their website.

Or you can download their app.

If you want to register, you will create a nickname for yourself as you don’t have to provide your full name.

Then you create a password and provide your email address.

2) Easy to use

It is easy to use because all you have to do is access it on your mobile device or your computer and there is a chat screen and the choice of email to communicate easily with your therapist.

3) Comprehensive services are offered 

The therapists on TalkSpace are all qualified to deal with many mental health issues such as depression, anxiety, relationship problems, PTSD, eating disorders, sexual abuse, and more

Furthermore, the mental health professionals are all licensed and qualified with heaps of hours behind them in clinical experience to help you and your needs.

4) Various treatment modalities are offered by the therapists. 

These are cognitive-behavior therapy, mindfulness-based therapy, dialectical behavior, and there are others.

All the Benefits are on tap; readily available

1) It’s convenient and safe

Being burdened by mental health challenges or being really busy at work often makes it difficult to leave your home or get around to making an appointment.

But with TalkSpace, you can schedule appointments from the privacy and comfort of your own home.

It also makes it safer for you to work with a therapist from home in the current Covid-19 situation.

2) You can save money if TalkSpace accepts your insurance

It will turn out cheaper than using a local face to face therapist. And with TalkSpace, you can also choose from a wide selection of therapists as well.

This is particularly beneficial for those who live in rural areas, where often, there will only be a few therapists available.

3) Help is readily available

Because being online, if you can’t get an appointment, you can move out of your region and find another therapist rapidly on TalkSpace.

Some of the plans provided on TalkSpace provide you with unlimited messaging and daily responses from the therapist.

4) Not so confrontational 

There are some people that love the face to face confidential opening up to a therapist about their problems.

But for many others, some find it awkward and even feel they cannot provide all the information they need to.

Some people feel safer and comfortable from a distance and find they can talk more freely when it’s therapy online.

5) Online therapy you can carry with you wherever you go

As long as you are connected on the internet, you can connect with your therapist wherever you are.

Such valuable services offered!

There are two main groups that TalkSpace aims its services to; they are for individuals as well as employers and their employees. 


Individuals can opt for something like Unlimited Messaging Therapy where they can send a message to their own licensed therapist precisely when you need it.

Usually, the therapist will respond twice a day.

If you feel you need even more chats, you can schedule a video chat.

TalkSpace is available for teens too, and parents are free to set up TalkSpace as a service to help their teens.

And if couples are having relationship problems or marriage problems, they can sign up for joint therapy, working on their problems together.

Another service that is beneficial to people is if you specifically need certain medications, then you can schedule a session with a psychiatrist...

...these will then be provided through a prescription through TalkSpace. 

Some medicines for example are Ativan, Adderall, Klonopin, Concerta, Tranxene, Librium, Ritalin, Valium, Vyvanse, Lithium, and Xanax.

TalkSpace is also for companies and employees...

Companies that have employee assistance programs (EAP) can work with TalkSpace to provide mental healthcare to their employees.

There are thousands of small businesses across the USA that making use of TalkSpace free for around three months, offered from Justworks.

By offering TalkSpace for free for the three months, Justworks is making mental health more accessible and affordable to its customers’ employees.

The Pros using TalkSpace

1) Convenient

It’s convenient and you will always get a response from one of the therapists.

2) You can switch your therapist if you want to... 

Once TalkSpace has all the information they need about you, they will match you with a therapist they think is best suited for you.

But if the match doesn’t work out as you hoped for, you can just click on “change therapist” to get a better fit, and if that one doesn’t prove what you are looking for, then you can request another.

 It’s fine because when you do switch, you don’t have to repeat all your same stuff to the ‘new’ therapist.

Like in real life if you switch over therapists, it can be daunting to go over the same stories yet again, but not with online therapy, or certainly not with TalkSpace. 

Once the new therapist has caught up with everything about you, you carry on where you left off.

3) Flexibility

Another nice thing is not being able to talk about it.

Sometimes you really can say things better when you are writing it.

For yourself, it’s better to find a way that helps you to communicate best.

TalkSpace also allows you to communicate through video and voice messaging if texting becomes too much.

4) You can free your account for up to 30 days if you want to take a break

Maybe you just can’t face more therapy sessions for a while, or you can’t afford to continue...

...then you can just freeze your account. When you come back, the same therapist will be available to you.

5) You can create a passcode for your account 

This is great for privacy and it prevents people from snooping and finding out what you are talking about.

You just create a 4-digit passcode in order to log into your account.

 It’s a great and simple way to keep things safe and to make sure no one has direct access to all your private feelings and thoughts.

Cons of Using Talkspace

1) Robotic Responses

Sometimes the therapists don’t respond in the way you want them to; it is almost like they are robots. 

Their responses are polite but they lack a human-like answer.

Some people feel it’s like you get the same trained answers which apply to everyone and not for your individual needs. 

The therapists might have had the training, but they don’t give personal input or compassion.

2) Conflicting Schedules

Sometimes the therapists’ schedules are in conflict with y our own, and when you need to be in contact, they are not available – then you have to wait to get their response.

3) Therapist Chosen Not The Best For You

Like we mentioned above you can change therapists if they are not suited for you, but that’s it, sometimes you will find the one chosen for you just simply isn’t the best fit for you.

4) Irritating Evaluation Surveys

Some people find the evaluation surveys that pop up all the time irritating, like gauging how things are going with your treatment.

See for yourself why people are using TalkSpace

There are many positive reviews. See here

Here is what VeryWellMind [3has to say about TalkSpace. Read it carefully to make up your mind.

Get talking today!

For sure - TalkSpace is available to Android users via the Google Play App Store.

You can use it on your iPhone or your iPad or iPod.

This basically means you have access to your therapist whenever you need help.

You can also do a live session via your computer if you want – yes, TalkSpace has launched support for live video through the internet.

So when it’s time for your scheduled therapy call, you will see an option for you to join which will appear directly in your chatroom.

TalkSpace has the coolest features – check them out

You can use any computer that is capable of running a web browser.

These can be such as Google Chrome, Safir, or Firefox, for example.

And you needn’t worry either because TalkSpace will never share your information with anyone else.


In order to protect confidentially according to the HIPAA, TalkSpace requires that all users create their own unique nickname when they register – this information is only shared with the therapists.

Your therapist will call you by your name or by your nickname.

TalkSpace will also never share your information with your workplace.

They do require, however, that you submit your emergency contact numbers or information.

They will only access this according to reporting and safety mandates.  

Remember, all TalkSpace therapists have been carefully trained and vetted on the platform, and most of them have over 7 years of experience in providing therapy.

Besides that, they constantly monitor the clinical outcomes to ensure that you make the best progress.

What does it cost to join up with TalkSpace?

The cost of therapy for those who really need it can prevent them from seeking it out.

But just fortunately, online therapy services offer these people relief in that they can find convenient and affordable options online from caring therapists.

Look at these plans:

1) Unlimited Messaging Therapy Plus

What you get in this plan is text, audio messaging services, and video.

On this plan, your therapist will respond to you every day for 5 days a week.

The bill for this will be around $260.

2) Unlimited Messaging Therapy Premium:

This package includes text, audio messaging, video, and one live session with your therapist each month.

The bill for this will be around $316.

3) Unlimited Messaging Therapy Ultimate: 

This package text, audio messaging, video, and four live sessions each month.

This is billed at around $396 each month.

TalkSpace also offers other therapies such as couples therapy or therapy for teens as well.

You can also request single, live video sessions – this will be at an additional fee.

You can also choose if you want to be billed quarterly or biannually which can help you to save some money.


In comparison to traditional therapy, which is sometimes covered by insurance and can range anywhere from $20 to $250 per session (You usually have a session once a week lasting for about 45 minutes), TalkSpace costs just $25 per week

Also, remember that there are other text-based therapy services that exist as well.

TalkSpace psychiatry does require an initial evaluation fee of $199, with follow-up visits priced at $125 each.

TalkSpace is bridging the gap between not doing anything about mental health and going to see a face to face specialist...

Many people consider getting help for themselves for mental illness but don’t get around to it – they don’t have to worry – they are not alone in this.

Nearly 60% of people in the USA who have a mental illness didn’t reach out for help last year.

That’s what the Substance Abuse and Mental Health Services Administration says, and they say the reason for this is the stigma attached to it, the cost, and others.

People just love the fact that online therapy such as what TalkSpace offers, bridges the gap for them.

Online counseling brings people to therapy that might never have gone

For someone who is anxious about therapy and is too busy or ‘shy’ to see a therapist face to face...

...then online therapy has proven a great way to test the waters so to speak.


It doesn’t matter if you prefer and respond better to intimate environments where you prefer in-person therapy or whether you love the idea of online therapy...

...it all boils down to your personal preferences and your particular circumstances.

It’s up to you to trust your intuition, knowing what you need at that moment.

You will then pick a therapist you feel comfortable with, whether it’s online or offline.

Any therapy is better than no therapy and TalkSpace can really help you to take that first step.

If you feel suicidal, you need to go one step beyond TalkSpace

Most importantly, in conclusion, remember that TalkSpace is not a substitute for when you are in a suicidal state – that is when emergency services are needed

If you are undergoing a mental health emergency; when you can’t go on and feel you have literally come to the end of the road, call the National Suicide Prevention Lifeline at 800-273-8255.

There is a lifeline being held out to you.

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Frequently Asked Questions about TalkSpace (FAQs)

Is TalkSpace covered by insurance?

Apparently, there are over 40 million people in the USA that now covered through their insurance.

Do I get my money’s worth on TalkSpace?

It is a good option if you are looking for cost-effective convenient therapy from your home. It’s not meant though for serious and critical mental issues.

How old should you be to talk on TalkSpace?

It’s not meant for children unless they have been given parental consent.

TalkSpace does offer counseling for kids from ages 13 to 18, but it does not offer legal documentation for therapy that is ordered by the courts or for disability programs.

Do you get refunds on TalkSpace?

TalkSpace offers a professional service and the therapists have a Therapist Agreement with TalkSpace where their services are paid for.

So any unused time is not refunded because therapists charge for the scheduled time.

How do you get billed on TalkSpace?

Initially, you are charged on the first day that you join TalkSpace and your plan will renew exactly a month after your last renewal.

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