One of the teletherapy and medication management companies in the United States, the Cerebral company was launched in January 2020.
It was founded by Kyle Robertson and it is also known as Get Cerebral which is based in San Francisco.
Although this medication management company has only been almost 2 years since it was launched, according to Forbes, the Cerebral company has already raised around $35 million.
If we analyze this financial income, we can truly confirm that this company is helping millions of people who are suffering from mental problems.
If you know Simone Biles, the American artistic gymnast, this icon is also enrolled in the Cerebral Care Counseling program, and she is proud of it!
In one of her interviews during the Tokyo Olympics, Simone Biles admitted that she is struggling with mental problems which made her withdraw during the competition.
But, when she started to use the mental health care app, her well-being improved as well.
What is Get Cerebral?
Generally, Cerebral was founded to improve the mental health of every individual by providing mental health support to its users through the use of evidence-based therapeutic techniques. Moreover, it focuses on the following health areas:
Post-traumatic Stress Disorder
Patients who are not sure about their mental health problems may speak with a Cerebral therapist. Eventually, this mental health professional can help diagnose their issues.
Furthermore, there are also other therapies available in this telehealth service such as:
Depending on the diagnosis, a patient will also be asked to undergo some of these exercises.
All Cerebral therapists specialize in these exercises. Thus, there is an assurance that the patient who wishes to be treated will be given choices from licensed therapists that specialize in the patient’s needs.
How Does Cerebral Therapy Work?
Interested patients may sign-up for a one-month therapy plan. However, take note that there are different subscriptions, such as the following:
1) Medication Care and Counseling Plan
In this treatment plan, patients will get an initial consultation, evaluation, and diagnosis via a check-in video session with a Cerebral Care Counselor.
They will receive prescriptions if needed, which will be delivered – for example, anxiety medicines.
There will also be a monthly prescription medication delivery in case the patient’s health condition requires continuous treatment.
Lastly, patients enrolled on this treatment plan will receive behavioral health counseling.
The care counselor assigned for a particular patient will also regularly check the progress of the patient.
2) Cerebral Medication and Therapy Plan
In this treatment plan, patients will get initial evaluation and diagnosis via a check-in video session with a Cerebral Care Counselor.
They will receive prescriptions if needed, which will be delivered – for example, drugs for anxiety treatment.
There will also be a monthly medication delivery in case the patient’s health condition requires continuous treatment.
Aside from receiving behavioral health counseling and regular progress check, the patient will also be eligible for weekly/phone sessions with a licensed therapist, and he or she can text chat anytime.
3) Therapy-Only Plan
In this plan, a patient will receive weekly video or phone call sessions with a licensed therapist, and just like the plan above, a patient is eligible to text/chat with his or her counselor anytime via the Cerebral online platform.
Also, the care counselor assigned for a patient enrolled in this plan will regularly monitor the progress of the patient.
Who Can’t Use this Online Medication and Therapy App?
This company’s main objective is to improve the overall health of a patient, especially during this time of the pandemic where there are many hospital or clinical restrictions.
As much as it can offer great benefits, this online telemedicine platform is contraindicated to some patients.
Some of these include the following:
Patients with SUD or a history of controlled substance abuse
Patients with Schizophrenia
Pregnant and Lactating Women
Patients below 18 Years Old
Again, patients who are not sure about their mental health condition can take a free emotional assessment before deciding to get a plan.
This mental health app is also not a substitute for emergency services. A patient who is at risk of suicide may call the national suicide prevention hotline (800-273-8255).
How to Start the Online Quiz?
As said, patients who are unsure of their mental health condition may consider an online start-up quiz.
This acts as a placement quiz where patients will learn if they are suitable or not to enroll in the care counseling program.
So, after signing up, there will be a 3-minute quiz with 10 questions that merely focus on anxiety and depression
There are four choices to every question and these are:
Not at all
More than half the days
Take note that this is not a diagnostic quiz. It just simply gives an idea to patients about their possible current mental health status – how much help patients need and how immediate the help must be given.
There is also a question about suicidal triggers to ensure that the patients’ need is immediate and critical.
The Cons of Get Cerebral
There are some things that we might not appreciate with regards to this health company. Some of these include the following:
1) The Cerebral care counselors may change
Once a licensed therapist leaves the company, the patient assigned to that care counselor will be assigned to another one.
This is an advantage for those who already set up a rapport with their respective licensed therapy provider.
2) Therapy sessions are limited to 30 states
The platform is not available in all the states in America. This means that some countries may not enjoy the benefits it provides.
Also, for those states where the platform is accessible, some treatments are not available in those states. Some of these states include:
Washington and Washington DC
3) No group therapy or counseling
As of today, only individual counseling is provided. Although this is still an advantage, patients who want to be counseled together with their families and friends may not do so.
Other unavailable counseling includes:
Family talk therapy
Dynamic family issues
What People Say About Cerebral: Cerebral Reviews
Even though this platform was only launched in 2020, it has received many reviews from its users.
Aside from Simone Biles’s Cerebral review, let us take a look at what patients say about this mental health care application.
“I have chosen the therapy-only plan and I visit the app weekly to get an appointment. One thing I like about it is that I can choose the time and date I prefer. There is no waiting time as the care counselor assigned to me is always available.
One of my mental health symptoms was difficulty sleeping. Eventually, I was diagnosed with mild insomnia and mild anxiety that is why it only took me 6 weeks to stay on the platform.
I chose the video session and I only experienced one audio issue. I think it’s because of either my connection or my counselor’s connection.
It was laggy but that was just one time. With regards to my Cerebral provider, the one I chose is empathetic and easy to talk to. She encourages me to set up goals. She is not manipulative or bossy. Rather, she was always focused on those goals. During the sessions, I was able to share my family problems which caused my anxiety and depression.
For those who wish to enroll in this platform, I want to share with you that when you go to a state that is not credited by the program, your appointment will not be credited. During my sessions, there was this one time when my counselor had an emergency and I ended up missing the session.
Fortunately, she was able to credit and make up for the missed session. When I told her that I will be visiting my friends in a certain state, she said that she is not licensed to practice there. So, if I miss a session, that will not be credited. Everything is fair for me, though, because there are still exercises available aside from the sessions.”
“I am satisfied with the online mental health services Cerebral offers. Although kind of expensive, this is a great platform for those with mental health issues. I was enrolled in a medication and therapy plan and I can say that this company helped me get my life back.
I am diagnosed with depression due to my ADHD condition. Even though I wish not to enroll again because I do not want to have a mental health problem rebound but in case of mild issues, I will surely go back again. The licensed therapists in Cerebral are compassionate and wonderful listeners.
They are so professional that I was able to learn more about myself, too without any feelings of intimidation!
The page is so complete, you wouldn’t need to ask others about what it is. Thank you to the Cerebral team for being with me throughout my mental health journey.”
Form the testimonials above, common Cerebral online therapy user reviews include the following:
Empathetic, professional, and attentive therapists
Therapists do their best to address all issues including schedules and technical ones
Easy to set up a schedule or appointment
Has a complete FAQ page on the Cerebral website
With regards to the cons the users experienced, these include:
The plans are kind of expensive but pricing is transparent
Technical problems but solvable
To summarize these reviews, as for the buyers, although this might cost extra money, it is safe to say that the platform is an effective, accessible quality health solution for all patients who are struggling mentally.
What We Like About Cerebral
Moving on, let us talk about the other advantages of this online mental health platform.
Some people say that this online in-person treatment or in-network provider is less expensive compared to out-network. However, that depends on the state where the patient is located.
In this section, you will learn how Cerebral stacks up from others and what else in-person therapy service can offer.
1) Insurance can be used
Patients can use their insurance when enrolling in this program. This is beneficial as they will not feel the financial burden.
However, take note that the insurance option works by reimbursement alone. The Cerebral company will help its patients get their money back by processing money reimbursement.
The health insurance team of the company will provide an invoice which will be forwarded to the insurance company or insurance provider for reimbursement.
2) Talk or chat methods
There are two therapy techniques or methods a patient can choose from when they are communicating with their therapist: one is the talk method and the other one is the chat method.
Any of these two are okay to use. Thus, patients who are more comfortable with talking may use that option while those who are comfortable with chatting may use that method.
3) Choose your therapist
This is another advantage because patients will be able to select their therapist.
Some prefer this feature because when they look at the bios of therapists which are displayed online, they can choose the one that they think will give them professional medical advice or one that they are comfortable talking with.
4) HSA and FSA cards accepted
Patients with these cards may use them to cover their subscription payments. These are less hassle to use compared to the insurance program.
There is also a cancel-anytime feature and this is best matched when a patient uses any of these cards.
5) Prescription shipping
Patients who are given prescriptions may opt to get their medications such as mental health drugs from the platform. Eventually, the prescription medications will be delivered to their doorsteps.
The shipping fee is already covered by the therapy plan which is indeed great! Yes, that means no added shipping fee!
6) East to sign-up
Many users report that signing up is easy. Hassle-less and it is always fast and easy to connect with the healthcare providers.
It will only take less than 3 minutes to sign-up and see the benefits patients can get from enrolling in the Company’s plans.
What to Watch Out Before Enrolling in Get Cerebral
Remember that although this company uses different therapeutic techniques, the Cerebral health app is not used for emergency services.
This platform aims to help patients with mental issues learn or diagnose their mental problems with the help of a medical provider, professional, or therapist.
To understand more about the company as a telehealth medicine, you can consider reading many clinical trials, including this published one.
If you are a patient struggling with mental health issues, Cerebral online therapy is one of the great choices you can have.
However, if you have other mental health problems such as a history of substance abuse, schizophrenia, or suicidal ideation, this program for treating anxiety, depression, and insomnia is not suitable for you.
This goes the same for pregnant, lactating women, and patients below 18 years old.
Furthermore, interested individuals may check the official website of Cerebral online therapy to get more information about the mental health services it offers.
Based on the official website, the first month’s subscription of interested patients can be bought at a low cost.
Cancellation and Refund Policy
At Get Cerebral online therapy, a subscription may be canceled anytime. Although there is no refund once you enroll, some adjustments can still be made by the therapists.
For example, a patient who misses a session can still make up for it next time, depending on the discretion of the therapist.
Another example, if the patient subscribed for one month and he or she wishes to end the subscription a week after the bill is given, he will only have to pay the previous month as long as he or she did not receive additional sessions after the billing period.
We can’t deny it, but a lot of patients decide to not seek help from a medical provider because of privacy issues.
As this is a concern most especially in the mental health industry, be relieved because the company Cerebral follows the U.S. Health Insurance Portability and Accountability Act (HIPAA).
Aside from this, all information, including your profile, counseling assessments, and prescriptions are encrypted.
Lastly, in case of an emergency, the company will share your information with the emergency contact you have provided upon signing up.
Indeed, Get Cerebral does not only help patients manage medication but also provides unique and innovative health solutions to patients with mental health problems.
After a general Cerebral review, we have found out that although Cerebral offers not-so-budget-friendly therapy plans to treat anxiety, depression, and insomnia, they still offer wonderful services from the moment you sign-up.
The best thing regarding the company’s online therapy services is the therapists themselves – professional, empathetic, and attentive.
Medical doctors from this company may prescribe medication in case the patient needs it – for example, medications to manage and treat depression.
Lastly, although the programs or plans it offers may not be suitable for certain groups of people, one must not lose hope as the initial or placement quiz will still help them identify their needs, or if they are suitable for any of the plans.
Frequently Asked Questions (FAQs)
What are Cerebral mental health professionals?
The company Cerebral provides telehealth services. These services are provided by mental health professionals such as psychiatrists, therapists, and physicians. Through regular sessions via talk or chat, patients can be provided therapy and medical prescription from a prescribing provider.
Can Cerebral provide cognitive-behavioral therapy?
Aside from learning more about anxiety and depression, the Cerebral mental health company provides other mental health space services including cognition and behavioral therapy, mindfulness, breathing exercises, grounding exercises, and stress management.
Is Cerebral online therapy a legit company?
Although this company that provides online mental health support was only founded in January 2020, it has already raised around $35 million. Individuals interested in the company can sign up as a patient and healthcare professionals may also apply as a worker, where they will be paid hourly.
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